Communiqués20 mars 2014
Logi-D Inc., a leading provider of hospital point-of-use supply chain automation technology, today announced it has expanded its service capabilities under a new agreement with Essintial Enterprise Solutions, a provider of business process outsourcing (BPO) services for the enterprise service supply chain, to deliver nationwide distributed technology and hardware maintenance services in support of Logi-D’s service-level agreements for enterprise hardware. Under this new agreement, Logi-D strengthens its field support infrastructure, and in so doing, upholds its commitment to exceptional post-implementation service levels. Technical support, including remote monitoring, 24/7 telephone support, and proactive response intervention, will continue to be administered by the in-house Logi-D support team; Essintial will enhance this technical support through provision of comprehensive nationwide field team to operate as local field technicians for fast onsite service. “We are pleased to support Logi-D through our Managed Workforce field service and logistics solutions,” said Craig Heck, General Manager of Essintial.
“By leveraging Essintial’s onsite support and supply chain logistics services and expertise Logi-D can seamlessly expand and extend its responsive and high quality service to its client base.” Monique Bielen, Chief Operating Officer at Logi-D, comments on adding Essintial’s network of support technicians to her post-implementation support infrastructure: “This service expansion has immediate benefits for our existing and future clientele,” explains Bielen. “By expanding our field service team through Essintial, we have the capability to respond to critical onsite calls same day instead of arriving onsite the next day. That response time is like having the Logi-D head office down the street from every one of our client hospitals.”
About Essintial Enterprise Solutions
Privately owned, Essintial Enterprise Solutions is a national provider of IT infrastructure services and support solutions, including its trademarked Managed Workforce offerings. Backed by proprietary, industry leading technology and business analytics capabilities, the company leverages its Technical Assistance Center and network of forward stocking locations to offer solutions that are customized to specific customer requirements, including single implementation and upgrade projects to help enterprises maximize technology availability at the most efficient costs. Learn more at www.essintial.com.
Logi-D is a leading provider of point-of-use supply chain automation technologies serving hospitals and healthcare organizations seeking to measurably reduce operating costs and improve revenue capture. For more than a decade, Logi-D has been helping its customers to optimize logistics processes and increase supply chain operational efficiency. Its iD-SUITE of solutions integrates cutting edge technologies with Lean methodologies in order to provide unparalleled workflow efficiency and data integrity. Logi-D is a recognized leader in inventory management, clinical traceability, cost capture and patient charging capabilities through its CC-iD and PC-iD modules, as well as the pioneering inventor behind the internationally recognized RFID-enabled two-bin replenishment concept known under the 2BIN-iD brand. Also encompassing comprehensive transformation services from conception to completion, and optional internationally-recognized high density storage solutions, the Logi-D offering optimizes inventory, substantially improves productivity, and lowers overall costs, resulting in an industry leading return on investment. For more information about Logi-D, please visit www.logi-d.net.
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