Coveo announced it has been named a Spring 2012 Recognized Innovator finalist by the Technology Services Industry Association (TSIA), the leading association for today\u2019s technology services organizations, at the Technology Services World (TSW) Best Practices conference today in Santa Clara, California. The company was named a finalist in the \u201cInnovation in Products\u201d category.<\/p>\n
The Recognized Innovator Awards have become highly regarded in the technology services industry, representing the only independently judged awards program that recognizes innovation in technology services products and service offerings documented with customer case studies of measurable business value and results.<\/p>\n
Recognized Innovator finalists were selected by a panel of judges, including industry experts and TSIA members. As a Recognized Innovator finalist, Coveo will be featured in TSIA Research, and conference attendees can learn more about the company\u2019s offerings during the Innovation Tour that will be conducted at the conference on May 7. Winners will be announced on Wednesday, May 9.<\/p>\n
\u201cCoveo\u2019s solutions deliver value to technology companies and they truly understand product innovation,\u201d said John Ragsdale, vice president of technology research for TSIA. \u201cAs one judge noted, \u2018Insight is clearly seen in this excellent application.\u2019 This is one of the many reasons why it\u2019s our privilege to honor Coveo as a Spring 2012 Recognized Innovator finalist and a proven leader who can leverage innovative technology and continue to raise the bar for the entire technology services market.\u201d<\/p>\n
Services operations\u2014including education services, professional services, support services and field services\u2014are all looking for a competitive edge: something that allows them to make a unique claim in the market. Often, companies look to innovative technology to provide that competitive edge. The Recognized Innovator \u2018Innovation in Products\u2019 category provides documented case studies showing how their innovative products enable service operations to better compete through means such as increased productivity, cost reductions, increased revenues, improved customer satisfaction, or improvements to other key performance or financial metrics.<\/p>\n
Coveo Insight Solutions for Customer Service provides the front-line intelligence needed to transform customer service and support\u2014by turning disparate data from all sources into insight about customers, their products, challenges, interactions, history and more. Flexible and modular, Coveo Insight Solutions leverage the Coveo Insight Methodology, a reference framework developed through more than 700 implementations. This combination results in a new level of actionable insight and the ability for organizations to better innovate, know, serve and sell to their customers.<\/p>\n
\u201cWe are honored to be named a finalist once again for the TSIA\u2019s Recognized Innovator awards,\u201d said Diane Berry, Coveo senior vice president, Marketing and Communication. \u201cIt is always a pleasure to be recognized for those qualities that are part of our DNA\u2014innovation and delivering customer value. We look forward to participating in Technology Services World and having the opportunity to collaborate, share best practices and demonstrate the transformative nature of our Insight Solutions for Customer Service.\u201d<\/p>\n
TSW events have a strong reputation for delivering a solid program filled with impactful content. More information on Technology Services World and the Technology Services Recognized Innovator Awards can be found at www.technologyservicesworld.com<\/a>.<\/p>\n About Coveo<\/strong><\/p>\n Coveo transforms companies\u2019 ability to gain insight from diverse and overwhelming amounts of unstructured and structured data, whether it exists behind the firewall or in social media. Coveo\u2019s unified indexing technology connects broadly with all systems to create a virtual integration layer, from which role-based Insight Consoles present consolidated, correlated information mashups. Greater insight enables more effective and efficient customer service, more relevant customer experiences, increased sales and shorter sales cycles, faster innovation for better product development, and ultimately, increased profitability.<\/p>\n Coveo customers range from Fortune 100 companies such as Lockheed Martin, PepsiCo, and Verizon, to Global 2000 companies such as GEICO and CA Technologies, to mid-sized businesses such as Terumo Medical and Children\u2019s Hospital of Boston. For more information, visit www.coveo.com<\/a>.<\/p>\n About TSIA<\/strong><\/p>\n The Technology Services Industry Association (TSIA) is the world\u2019s leading organization dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world\u2019s top technology companies as well as scores of innovative small and midsize businesses in four major markets: enterprise IT & telecom, consumer technology, healthcare & healthcare IT, and industrial equipment & technology. For more information, visit www.tsia.com<\/a>.<\/p>\n – 30 –<\/p>\n For information: Coveo announced it has been named a Spring 2012 Recognized Innovator finalist by the Technology Services Industry Association (TSIA), the leading association for today\u2019s technology services organizations, at the Technology Services World (TSW) Best Practices conference today in Santa Clara, California. The company was named a finalist in the \u201cInnovation in Products\u201d category. The Recognized […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[11],"_links":{"self":[{"href":"https:\/\/telesystem.ca\/fr\/wp-json\/wp\/v2\/posts\/578"}],"collection":[{"href":"https:\/\/telesystem.ca\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/telesystem.ca\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/telesystem.ca\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/telesystem.ca\/fr\/wp-json\/wp\/v2\/comments?post=578"}],"version-history":[{"count":2,"href":"https:\/\/telesystem.ca\/fr\/wp-json\/wp\/v2\/posts\/578\/revisions"}],"predecessor-version":[{"id":582,"href":"https:\/\/telesystem.ca\/fr\/wp-json\/wp\/v2\/posts\/578\/revisions\/582"}],"wp:attachment":[{"href":"https:\/\/telesystem.ca\/fr\/wp-json\/wp\/v2\/media?parent=578"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/telesystem.ca\/fr\/wp-json\/wp\/v2\/categories?post=578"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\nDiane Berry
\nCoveo
\n418-263-1111 ext. 200<\/p>\n","protected":false},"excerpt":{"rendered":"