Communiqués7 mai 2012
Coveo announced it has been named a Spring 2012 Recognized Innovator finalist by the Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, at the Technology Services World (TSW) Best Practices conference today in Santa Clara, California. The company was named a finalist in the “Innovation in Products” category.
The Recognized Innovator Awards have become highly regarded in the technology services industry, representing the only independently judged awards program that recognizes innovation in technology services products and service offerings documented with customer case studies of measurable business value and results.
Recognized Innovator finalists were selected by a panel of judges, including industry experts and TSIA members. As a Recognized Innovator finalist, Coveo will be featured in TSIA Research, and conference attendees can learn more about the company’s offerings during the Innovation Tour that will be conducted at the conference on May 7. Winners will be announced on Wednesday, May 9.
“Coveo’s solutions deliver value to technology companies and they truly understand product innovation,” said John Ragsdale, vice president of technology research for TSIA. “As one judge noted, ‘Insight is clearly seen in this excellent application.’ This is one of the many reasons why it’s our privilege to honor Coveo as a Spring 2012 Recognized Innovator finalist and a proven leader who can leverage innovative technology and continue to raise the bar for the entire technology services market.”
Services operations—including education services, professional services, support services and field services—are all looking for a competitive edge: something that allows them to make a unique claim in the market. Often, companies look to innovative technology to provide that competitive edge. The Recognized Innovator ‘Innovation in Products’ category provides documented case studies showing how their innovative products enable service operations to better compete through means such as increased productivity, cost reductions, increased revenues, improved customer satisfaction, or improvements to other key performance or financial metrics.
Coveo Insight Solutions for Customer Service provides the front-line intelligence needed to transform customer service and support—by turning disparate data from all sources into insight about customers, their products, challenges, interactions, history and more. Flexible and modular, Coveo Insight Solutions leverage the Coveo Insight Methodology, a reference framework developed through more than 700 implementations. This combination results in a new level of actionable insight and the ability for organizations to better innovate, know, serve and sell to their customers.
“We are honored to be named a finalist once again for the TSIA’s Recognized Innovator awards,” said Diane Berry, Coveo senior vice president, Marketing and Communication. “It is always a pleasure to be recognized for those qualities that are part of our DNA—innovation and delivering customer value. We look forward to participating in Technology Services World and having the opportunity to collaborate, share best practices and demonstrate the transformative nature of our Insight Solutions for Customer Service.”
TSW events have a strong reputation for delivering a solid program filled with impactful content. More information on Technology Services World and the Technology Services Recognized Innovator Awards can be found at www.technologyservicesworld.com.
Coveo transforms companies’ ability to gain insight from diverse and overwhelming amounts of unstructured and structured data, whether it exists behind the firewall or in social media. Coveo’s unified indexing technology connects broadly with all systems to create a virtual integration layer, from which role-based Insight Consoles present consolidated, correlated information mashups. Greater insight enables more effective and efficient customer service, more relevant customer experiences, increased sales and shorter sales cycles, faster innovation for better product development, and ultimately, increased profitability.
Coveo customers range from Fortune 100 companies such as Lockheed Martin, PepsiCo, and Verizon, to Global 2000 companies such as GEICO and CA Technologies, to mid-sized businesses such as Terumo Medical and Children’s Hospital of Boston. For more information, visit www.coveo.com.
The Technology Services Industry Association (TSIA) is the world’s leading organization dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world’s top technology companies as well as scores of innovative small and midsize businesses in four major markets: enterprise IT & telecom, consumer technology, healthcare & healthcare IT, and industrial equipment & technology. For more information, visit www.tsia.com.
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