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Press releases

November 13, 2018


HITRUST CSF® certification validates iperceptions is committed to meeting key regulations and protecting the sensitive information of their clients and survey respondents.


MONTREAL, QC – November 13, 2018 – iperceptions, a global leader in Customer Experience Management (CEM) solutions, today announced that the iperceptions platform has earned Certified status for information security by HITRUST.


HITRUST CSF® Certified status demonstrates that iperceptions has met the highest requirements, and is appropriately managing risk to ensure the security of their clients’ and survey respondents’ information. This achievement places iperceptions in an elite group of organizations worldwide that have earned this certification. By including federal and state regulations, standards and frameworks, and incorporating a risk-based approach, the HITRUST CSF® helps organizations address these challenges through a comprehensive and flexible framework of prescriptive and scalable security controls.


“It is crucial for organizations in the Customer Experience Management space to have the highest measures and processes in place to respect and guarantee the protection of customers’ personal data, and that includes their quantitative and qualitative feedback. This is especially important to our Healthcare and Financial Services clients,” said Martin Le Sauteur, Chief Executive Officer at iperceptions. “We are proud to receive HITRUST CSF® certification, which demonstrates to our clients that we are strongly committed to the safeguarding of not only their data, but also their survey respondents’ feedback and personal information.”


“As iperceptions’ HITRUST assessor firm, Tevora was impressed with iperceptions’ dedication to improving and maturing the organization’s information security posture,” said John Huckeby, Managing Director, Healthcare Cybersecurity and Compliance at Tevora.


“HITRUST has been working with the industry to ensure the appropriate information protection requirements are met when sensitive information is accessed or stored in a cloud environment,” said Ken Vander Wal, Chief Compliance Officer, HITRUST. “By taking the steps necessary to obtain HITRUST CSF®Certified status, iperceptions is distinguished as an organization that people can count on to keep their information safe.”


To learn more about iperceptions’ solutions for the Healthcare industry, visit iperceptions.com/healthcare.


About iperceptions


iperceptions is a global leader in Customer Experience Management (CEM) solutions, guiding the world’s most respected brands to become more customer-centric organizations. Using an expert-guided approach and Enterprise-class technology, iperceptions transforms feedback into insights that allow brands to more quickly align and deliver optimal experiences across the customer journey. iperceptions offers a full range of Analytics and Project Management services powered by a team of experts that has managed 1000s of customer feedback programs since 1999 in 35 languages for Healthcare, Retail, Hospitality, Finance, Education, Automotive and Telecommunications brands.


To start doing CEM that is guided by experience, visit iperceptions.com.


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