Press releasesJanuary 10, 2012
Coveo announced today that TMC, a global, integrated media company, has honored Coveo Insight Solutions for Customer Service as a Customer Interaction Solutions 2011 Product of the Year. Customer Interaction Solutions magazine is the leading publication covering CRM, call centers and teleservices since 1982.
Coveo Insight Solutions transform customer service and support capabilities by turning disparate data from all sources into actionable insight. Coveo’s solutions help customer service agents uncover trends in information lodged behind firewalls and in social media streams, giving them a greater ability to improve customer service, save their organizations money and limit their organizations’ exposure to risk.
“Organizations are continually challenged by the inability to sort, share and gain insight from information that can truly benefit customer service,” said Louis Tetu, CEO at Coveo. “Insight Solutions for Customer Service gives agents and departments tools to cut through the chaos – to help them know, serve and sell to their customers. This award recognizes the valuable service we provide in this critically important field.”
“Coveo was selected to receive a 2011 Product of the Year Award for its achievement in advancing CRM, contact center and call center technologies. Coveo Insights for Customer Service has demonstrated excellence as well as provided ROI for the companies that use it,” said Rich Tehrani, CEO, TMC. “Customer Interaction Solutions magazine has been recognizing innovative companies for 14 years and Coveo has earned its place with this distinguished honor.
The 14th Annual Product of the Year Award winners are published in the January/February 2012 issue of Customer Interaction Solutions magazine, www.cismag.com.
For more information about the Customer Interaction Solutions’ 2011 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.
Coveo transforms companies’ ability to gain insight from diverse and overwhelming amounts of unstructured and structured data, whether it exists behind the firewall or in social media. Coveo’s unified indexing technology connects broadly with all systems to create a virtual integration layer, from which role-based Insight Consoles present consolidated, correlated information mashups. Greater insight enables more effective and efficient customer service, more relevant customer experiences, increased sales and shorter sales cycles, faster innovation for better product development and ultimately, increased profitability.
Coveo customers range from Fortune 100 companies such as Lockheed Martin, PepsiCo and Verizon, to Global 2000 companies such as GEICO, CA Technologies and T-Mobile, to mid-sized businesses such as Terumo Medical, IBM Netezza and Children’s Hospital of Boston. For more information, visit www.coveo.com.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com for more information.
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