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Press releases

March 12, 2014

Coveo sweeps spring 2014 awards season for bringing content into context

Coveo today announced multiple recent awards, honoring the company and the applications built on its Search & Relevance Platform, which deliver in real-time the most relevant, context-aware information for every customer, every website visitor and every employee.

CRM Magazine’s Service Leaders Award for Contact Center Search: Coveo named a “must-have” technology

CRM Magazine named Coveo for Service & Support Knowledge Access as a “must-have” technology for support organizations, as Coveo won three of four categories for Contact Center Search. Coveo was named best in Customer Satisfaction, Depth of Functionality and Five-year Software and Maintenance Cost, coming in second in only one published category, to the much larger Salesforce.com. The Coveo for Salesforce application is enabling a knowledge revolution within Salesforce Service Cloud and Communities, by automatically bringing contextually relevant information from across the enterprise and beyond, as well as full advanced search directly into view for Salesforce users.

One of the award judges, John Ragsdale, vice president of technology research at the Technology Services Industry Association, said of Coveo: “Their technology automates much of the implementation, lowering cost and speeding up the process. Coveo’s continued expansion, particularly the Salesforce.com plug-in, brings the vendor to a larger audience with each release.”

CUSTOMER Magazine 2014 Product of the Year Award

TMC, a global, integrated media company, named Coveo for Website Search & Content Personalization as a CUSTOMER 2014 Product of the Year Award winner. The 16th Annual Product of the Year Award winners were published in CUSTOMER magazine. Coveo’s Online Experiences applications power high-end websites, customer support self-service portals and digital communities, where relevance of content and personalization drives sales, conversions and customer satisfaction metrics. In this category, Coveo for Sitecore personalizes website experiences by unleashing the power of the entire content ecosystem and ensuring that only relevant content is dynamically searched, filtered, presented and recommended based on each visitor’s unique context.

KMWorld Magazine’s “100 Companies That Matter in Knowledge Management”

KMWorld Magazine has once again named Coveo among its annual “100 Companies That Matter in Knowledge Management,” recognizing the most innovative and visionary providers within the knowledge management industry. Now in its 14th year, the list represents a year-long collaborative effort among colleagues, analysts, system integrators and a select group of users. Honoring the best and brightest in the industry, the list is intended to spark a larger discussion of knowledge management. Coveo has been included in this prestigious list every year since the company’s inception.

Louis Tetu, Chairman and CEO, Coveo: “Organizations increasingly struggle to unlock the potential value associated with the variety, velocity and volume of knowledge and information both within and external to them, fragmented among myriad cloud and on-premise systems. Coveo’s Search & Relevance Platform supports next-generation knowledge management programs and high-end websites to connect with, unify and contextualize data where it resides. With Coveo, each employee and each customer can know what the organization knows, when they need to know it, regardless of device or system. We’re honored by these multiple awards coming so early in 2014, and on the heels of a record-breaking 2013 performance for Coveo. We are excited about the value our Search & Relevance technology is helping organizations create.”

About Coveo

Coveo makes companies and websites more relevant and responsive, by providing technology that delivers in real time the most relevant, context-aware information for every customer, every website visitor, and every employee.

Coveo’s transformational technology has been recognized as the most complete, end-to-end search & relevance platform available today. Coveo takes search to a new, more relevant level by securely connecting with and harnessing an organization’s big, fragmented data from any combination of cloud, social, and on-premise systems. The Coveo Advanced Relevance Engine injects the most relevant knowledge into the context of every user, focusing on three business areas to:

  • Radically boost Knowledge Management initiatives by making all of its collective knowledge easily accessible & relevant, so that all employees can take the best actions;
  • Inject more relevant knowledge into customer service and sales interactions; and
  • Personalize online customer experiences within high-end websites and communities.

Coveo is a strategic partner of several leading software companies such as Salesforce.com and Sitecore, and has been recognized as a visionary by Gartner in its 2013 Magic Quadrant. Among Coveo customers are leading organizations such as Cenovus Energy Inc., Lockheed Martin, Rally Software, and Sungard, among many others. For more information, visit www.coveo.com, follow us on the Coveo blog, LinkedIn, Twitter, Facebook and YouTube.

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Jenny Gardynski
PAN Communications