Press releasesMarch 26, 2013
Coveo today announced that it has been named a winner of the 2013 CRM Watchlist, a compilation of innovative companies that are predicted to transform the customer service industry in the coming year.
The CRM Watchlist is awarded by best-selling author, analyst, ZDNet blogger and CRM thought leader Paul Greenberg. Entrants are judged in areas such as financial performance, management, vision, technology and thought leadership.
Greenberg notes that the Watchlist “plays a very specific role in the pantheon of technology companies and service providers. It’s comprised of those companies that I think that we all should be paying serious attention to, because one way or the other they are going to make a difference in a customer-centric world.”
Coveo was named a winner due to its ability “to provide dynamic information that leads to valuable insights that can impact companies.” Greenberg also praises Coveo as “an impressive addition to the Salesforce ecosystem,” noting that “case information, subject matter expertise and references and solutions to problems are represented…in what I have to say is a seamless and easily manageable way.”
This is the third award Coveo’s Customer Service & Support Knowledge Access products have received in 2013. Earlier this year, the company received a 2013 Service Leaders award as the “Top Recommended Search Platform” by CRM Magazine. Coveo for Salesforce, recently launched on the Salesforce AppExchange, also received CUSTOMER Magazine’s Award for Product of the Year, for its highly advanced search for Salesforce.
The review of Coveo in its entirety, as well as a list of the other winners, can be found on Paul’s ongoing series for ZDNet.
Paul Greenberg, Founder, CRM Watchlist: “Actionable insight is the best kind – the kind of specific idea about someone or something that leads someone or something else to do something with it – not about it. Through several strategic and valuable new additions and alliances during the past year, Coveo continues to be one of the industry leaders in deriving high-quality insights from growing varieties of data.”
Diane Berry, Senior Vice President, Marketing and Communication, Coveo: “Paul Greenberg is one of the most influential and knowledgeable thought leaders in the CRM industry. We’re honored by his view of Coveo and by his excitement about how our knowledge access applications transform customer service. Our approach – bringing Content into Context™– literally brings related content from any combination of systems, directly into the context of the user. We are particularly honored by the recognition of our recently launched application, Coveo for Salesforce, which makes information from any combination of systems immediately accessible via search in Salesforce. “
Coveo’s highly advanced, Unified Indexing and Insight platform redefines how people access and share fragmented knowledge around the customer-focused enterprise. Coveo brings together the collective and yet fragmented information from cloud-based, social, and on-premise systems, and injects it into the context of every user, every time. Coveo connects people to contextual content, and through content, to relevant people. This enables more efficient customer service, increased sales, shorter sales cycles, faster innovation for better product development and increased profitability. Coveo’s advanced, Unified Indexing and Insight platform securely connects with and crawls all systems to create a virtual integration layer, by federating and enriching structured and unstructured information.
The Company’s lines of business inject existing knowledge into every Customer Service interaction, personalize online customer experiences within high-end websites, and increase overall return on knowledge by making the collective knowledge easily accessible, so that all employees can stop reinventing the wheel. More than 2,000,000 people globally and more than 500 companies use Coveo to achieve their business goals. Among Coveo customers are CA Technologies, L’Oreal Switzerland, Lockheed Martin, YUM! Brands, GEICO and SunGard. For more information, visit www.coveo.com, follow us on Twitter @coveo or like us on Facebook.
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