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Stingray: A Montrealer musical giant (in French only)
Coveo honored as Gold Stevie® Award Winner in 2013 American Business Awards
Coveo was presented with a gold Stevie® Award in the Best New Product or Service – Software – Relationship Management Solution category in the 11th Annual American Business Awards this week.
The American Business Awards are the nation’s premier business awards program. All organizations operating in the U.S. are eligible to submit nominations – public and private, for-profit and non-profit, large and small.
More than 3,200 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories, including Most Innovative Company of the Year, Management Team of the Year, Best New Product or Service of the Year, Corporate Social Responsibility Program of the Year and Executive of the Year, among others.
Coveo for Salesforce was recognized with a gold award in the Best New Product or Service category for their Software – Relationship Management Solution.
Coveo for Salesforce transforms the customer experience and knowledge management through use of a revolutionary platform that securely connects with the collective information fragmented across any cloud-based, social, and on-premise systems, to federate and harness structured and unstructured information. Unifying this information is Coveo’s Advanced Relevance Engine (CARE) which injects knowledge into the context of every user, delivering real-time actionable insights for every decision. Since its launch, Coveo for Salesforce technology has been recognized with press attention, award recognition and customer accolades. This marks the fourth honor Coveo for Salesforce has received this quarter, including an earlier People’s Choice Stevie Award winner as Favorite New Product.
“This award is a victory for everyone that believes in the power of knowledge access,” said Diane Berry, Senior Vice President, Marketing and Communication. “Customer service agents are challenged every day to improve their degree of service, and knowledge access is the key. To solve this problem, we continue to evolve Coveo for Salesforce, enabling agents to better serve customers by finding relevant information from any source. We appreciate the recognition and we are excited to unveil more innovations from our Search & Relevance Technology.”
Nicknamed the Stevies for the Greek word for “crowned,” the trophies were presented to winners during a gala banquet on Monday, September 16 at the Julia Morgan Ballroom in San Francisco. More than 250 nominees and their guests attended. Stevie Award winners were selected by more than 300 executives nationwide who participated in the judging process.
“So many remarkable stories of success and innovation were told in the nominations submitted to this year’s American Business Awards,” said Michael Gallagher, president and founder of the Stevie Awards. “We congratulate all of this year’s Stevie Award winners, and thank them for the inspiration provided by their achievements.”
Details about The American Business Awards and the lists of Stevie Award winners who were announced on September 16 are available at www.StevieAwards.com/ABA.
About the Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. A fifth program, the Asia-Pacific Stevie Awards, will open for entries next month. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com, and follow the Stevie Awards on Twitter @TheStevieAwards.
About Coveo
Coveo makes companies more relevant and responsive to their customers, by providing technology that delivers in real time the most relevant, context-aware information for every employee and every customer.
Coveo’s revolutionary Indexing and Insight Platform takes Knowledge Management to a new, more relevant level by securely connecting with and harnessing an organization’s big, fragmented data from any combination of cloud, social, and on-premise systems.
The Coveo Advanced Relevancy Engine injects the most relevant knowledge into the context of every user, focusing on three business areas to:
- Inject more relevant knowledge into customer service and sales interactions;
- Personalize online customer experiences within high-end websites; and
- Radically boost knowledge management initiatives by making the collective knowledge easily accessible & relevant, so that all employees can take the best actions.
Coveo is a strategic partner of several leading software companies such as Salesforce.com and Sitecore, and has been recognized as a visionary by Gartner in its 2013 Magic Quadrant. More than 2,000,000 users globally and more than 500 companies use Coveo to improve their businesses. Among Coveo customers are GEICO, Lockheed Martin, L’Oreal Switzerland, SunGard and YUM! Brands. For more information, visit www.coveo.com, follow us on the Coveo blog, LinkedIn, Twitter, Facebook and YouTube.
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For information:
Diane Berry
Coveo
418-263-1111 ext. 200
Office 908-627-5470
dberry@coveo.com
Universal Music Group and Stingray Digital sign comprehensive content agreement
Universal Music Group and Stingray Digital, a worldwide leading provider of multiplatform music services, have signed a content agreement that will give Stingray Digital access to Universal Music Group’s (UMG) library of music and concert videos. This content will appear across the range of Stingray’s products on a worldwide basis, on Digital Cable, IPTV, mobile, web and TV-Everywhere platforms.
“We are very pleased to have concluded this agreement with Universal Music Group”, stated Eric Boyko, President and CEO of Stingray Digital. “Content of this caliber and from such important artists as those represented by UMG are critical to our various music services. This deal also reflects the importance of our distribution and broadcast channels to UMG’s artists,” Boyko concluded.
“It’s very important to UMG to provide various platforms through which consumers are exposed to music,” said Bill Campbell, Senior Vice President, Global Digital Business, UMG. “Stingray’s properties are proven avenues of discovery and we’re thrilled to partner with a company that has such a wide global reach.”
The Universal Music Group’s library includes thousands of music videos and concerts from top artists such as Lady Gaga, U2, Robin Thicke, The Black Eyed Peas, Kanye West, Bon Jovi and Jay-Z. Stingray will also be able to offer local content from artists in specific countries across Europe and elsewhere where their services are available. Universal Music Group represents the largest share of the global music market, with label subsidiaries including Island, Decca, Virgin EMI, Capitol, Interscope, and Island Def Jam.
This content will be offered to the 40 million existing and future customers of the Galaxie Music Videos on Demand service and ConcertTV on video on demand in the US, in Canada, and throughout Europe. The agreement includes rights for multiple territories, and is for all platforms including TV and VOD.
About Universal Music Group
Universal Music Group is the global music leader, with wholly owned operations in 60 territories. Its businesses also include Universal Music Publishing Group, one of the industry’s premier music publishing operations worldwide.
Universal Music Group’s labels include A&M/Octone, Angel, Astralwerks, Blue Note Records, Capitol Christian Music Group, Capitol Records, Capitol Records Nashville, Caroline, Decca, Def Jam Recordings, Deutsche Grammophon, Disa, Emarcy, EMI Records Nashville, Fonovisa, Geffen Records, Harvest, Interscope Records, Island Records, Machete Music, Manhattan, MCA Nashville, Mercury Nashville, Mercury Records, Motown Records, Polydor Records, Republic Records, Universal Music Latino, Verve Music Group, Virgin Records, Virgin EMI Records, as well as a multitude of record labels owned or distributed by its record company subsidiaries around the world. The Universal Music Group owns the most extensive catalogue of music in the industry, which includes the last 100 years of the world’s most popular artists and their recordings. UMG’s catalogue is marketed through two distinct divisions, Universal Music Enterprises (in the U.S.) and Universal Strategic Marketing (outside the U.S.). Universal Music Group also includes Global Digital Business, its new media and technologies division and Bravado, its merchandising company. Universal Music Group is a fully owned subsidiary of Vivendi.
About Stingray Digital
Stingray Digital is the leading multi-platform music service provider in the world, with more than 75 million subscribers in 71 different countries. Our properties include:
- Galaxie, the leading digital music service on TV in Canada, in the US and in Latin America(www.galaxie.ca);
- The KARAOKE Channel, the world’s largest licensed karaoke library and karaoke service on TV and Internet (www.thekaraokechannel.com);
- Music Choice Europe, the leading digital music service on TV in Europe and Africa (www.musicchoiceinternational.com);
- Concert TV, a video-on-demand service distributed in the US, in Canada, in Latin America and in Europe (www.concerttv.com);
- Stingray360, a leader in sensorial marketing solutions for business (www.stingray360.com);
- Stingray Music, music licensing for film, television, advertising and other (www.stingray-music.com).
Stingray Digital is majority-owned by Telesystem, Novacap and Boyko Investment Corporation. Headquartered in Montreal, Quebec, the company has 200 employees in offices across Canada and additional offices in Los Angeles, London, England, Tel Aviv and Mexico City. For more information, visit www.stingraydigital.com.
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Source:
Gary Pelletier
Stingray Digital
514-664-1244 ext 2283
gpelletier@stingraydigital.com
Stingray Digital Inks Deal with Beggars Group
Beggars Group, representing 4AD, Matador, Rough Trade and XL Recordings and Stingray Digital (operators of VOD and Cable Properties Concert TV, The KARAOKE Channel, and Galaxie) are pleased to announce a programming agreement that will give Stingray Digital access to Beggars Group’s vast library of music videos and films. These shows will appear across the range of Stingray’s products on a worldwide basis, on Digital Cable, IPTV, mobile, web and TV-Everywhere platforms.
“Beggars are delighted to announce this global distribution deal with Stingray Digital, one of the most dynamic music service providers. We are looking forward to working with them to deliver our films and music video’s to their network of partners and introducing more people to the amazing music that we represent,” commented Simon Wheeler, Director of Digital at Beggars Group.
“The popularity and wide distribution of our music services are a result of our ability to offer outstanding content such as the videos of artists represented by Beggars Group”, stated Eric Boyko, President and CEO of Stingray Digital. “Beggars Group is recognized as an industry leading independent label with such great artists as Adele, Queens of the Stone Age, The Pixies, The Strokes, The White Stripes and many more legends. We are proud to offer their content to our customers,” Boyko concluded.
Artists working with Beggars Group, representing 4AD, Matador, Rough Trade and XL Recordings include Adele, Alabama Shakes, Beck, Belle & Sebastian, Beirut, Blonde Redhead, Bon Iver, The Breeders, Camera Obscura, Cat Power, The Hold Steady, Interpol, Mogwai, M.I.A., My Morning Jacket, The National, Palma Violets, The Raconteurs, Radiohead, Lou Reed, Sigur Rós, Sonic Youth, The Strokes, Stereolab, Super Furry Animals, Thom Yorke, TV on the Radio, Vampire Weekend, The White Stripes, Yo La Tengo among many more.
This content will be offered to the 40 million existing and future customers of the Galaxie Music Videos on Demand service and Concert TV on video on demand in the US, in Canada, and throughout Europe. The agreement includes rights for multiple territories, and is for all platforms including TV and VOD.
About Stingray Digital Group
Stingray Digital is the leading multi-platform music service provider in the world, with more than 75 million subscribers in 71 different countries. Our properties include:
- Galaxie, the leading digital music service on TV in Canada, in the US and in Latin America (www.galaxie.ca);
- Galaxie Music Videos On Demand, popular music videos delivered through VOD;
- The KARAOKE Channel, the world’s largest licensed karaoke library and karaoke service on TV and Internet (www.thekaraokechannel.com);
- Music Choice Europe, the leading digital music service on TV in Europe and Africa (www.musicchoiceinternational.com);
- Concert TV, a video-on-demand service distributed to 45 million homes in the US, in Canada and in Europe (www.concerttv.com);
- Stingray360, a leader in sensorial marketing solutions for business (www.stingray360.com);
- Stingray Music, music licensing for film, television, advertising and other (www.stingray-music.com).
Stingray Digital is majority-owned by Telesystem, Novacap and Boyko Investment Corporation. Headquartered in Montreal, Quebec, the company has 200 employees in offices across Canada and additional offices in Los Angeles and London, England. For more information, visit www.stingraydigital.com.
About Beggars Group
Beggars Group is a British record company that owns or distributes several other labels, including 4AD, Rough Trade Records, Matador Records, and XL Recordings. The companies’ roots stem from the Beggars Banquet record shops, which first opened in 1973 with a shop in Earls Court, London.
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Source:
Gary Pelletier
Stingray Digital
514-664-1244 ext 2283
gpelletier@stingraydigital.com
Blinds.com Increases Conversion with iPerceptions Active Research Platform
iPerceptions, Inc., the inventor of Active Research™, the evolution of Customer Experience Management and Digital Analytics, today announced that Blinds.com uses the iPerceptions Active Research™ Platform to engage with customers to better understand their needs, desires and frustrations with the shopping process.
By leveraging iPerceptions’ SaaS platform, Blinds.com has been able to improve supplier quality control, understand the features and market trends that really matter to customers, curate product selections, and reduce barriers to purchase by increasing consumer confidence about buying online. “Our entire business innovates based on the ongoing feedback we receive from our customers and community,” said Katie Laird, PR and Social Media of Blinds.com. “There’s no limit to how much a business can improve when you consistently ask the right questions and, most importantly, act on them. iPerceptions has been a trusted partner that we rely on to help us engage and learn from our customers on a daily basis.” The iPerceptions Active Research™ Platform engages customers in the ‘moment of truth’ to help Blinds.com gain insights about: Is the current website design and shopping flow enabling customers to complete their purchases in an efficient and enjoyable fashion?
Is the website providing the critical information, specifications & media that help a customer make a purchasing decision? Are the product pages and search results helpful to a potential consumer? If someone leaves the website without buying, why did this happen and what could we improve? “We’ve been able to act on the customer feedback that iPerceptions and other feedback channels offer us in really exciting ways,” said Laird. “For example, our research found that some consumers were worried about measuring the dimensions for custom blinds wrong and this stopped them from making a transaction. Based on this feedback, we created our SureFit™ Guarantee, which removed the fear about making a complex buying decision online – like custom window coverings – by promising to replace any mismeasured product at no charge to the customer. This is no longer a barrier to purchase for our customers!” Blinds.com collects customer feedback from every corner of the customer experience in order to get a clear picture of how they can improve products, processes and design to provide a fantastic customer interaction. The iPerceptions Active Research platform engages Blinds.com customers in the ‘moment of truth’ and then results are combined with contact center post-call surveys, post-purchase letters, product ratings and reviews, and social media monitoring data to get a holistic view of customer inputs.
About Blinds.com
Blinds.com, owned by Global Custom Commerce, is the world’s largest online window covering store, covering over a million windows a year since 1996. With a cutting edge online ordering system and ‘The Window Shopper’ augmented reality shopping iPhone app, Blinds.com makes ordering custom blinds, shades, shutters and draperies a no brainer with huge savings and selection. Blinds.com offers installation videos, award winning customer service and a SureFit Guarantee to make buying blinds online surprisingly easy and stress-free. Go online to Blinds.com to shop or call 1-800-505-1905 to speak to one of 100+ blinds experts.
About iPerceptions
iPerceptions, Inc. is the inventor of Active Research™, the evolution of Customer Experience Management and Digital Analytics. The company’s solutions are powered by the Active Research™ Platform, which addresses specific business objectives by capturing visitor perceptions in the ‘Moment of Truth’ using advanced engagement technologies and trusted research frameworks to drive actions in existing business processes. Founded in 1999, iPerceptions has more than 22,000 clients worldwide that trust iPerceptions for in-depth analysis of real visitors’ behavior. See how iPerceptions can improve the entire customer lifecycle and your bottom line today, visit www.iperceptions.com and www.iperceptions.com/blog.
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Media contact:
Barbara Reichert
Reichert Communications, LLC
650-548-1002 or barbara@reichertcom.com
Coveo for Salesforce receives four industry honors in August
Today, Coveo announced that Coveo for Salesforce has received several honors as an impactful new product by the International Business Awards (IBA), American Business Awards (ABA) and Golden Bridge Awards.
Launched last year, Coveo for Salesforce correlates relevant content in real time, and presents it instantly in the context of the case an agent is working within the Coveo Insight Panel populated in the Salesforce UI. Providing access to a stable of existing cloud connectors “out of the box,” Coveo for Salesforce brings together content from throughout the Salesforce platform, Gmail, Microsoft Exchange, Dropbox, Lithium communities and websites. The emerging choice for Salesforce Service Cloud users, Coveo for Salesforce received the following honors during the past month: A People’s Choice Stevie Award Winner for Favorite New Products, honored by the ABA. Winners were determined by a nationwide public poll of over 20,000 votes cast and will be honored at a September 16 awards banquet in San Francisco.
A Bronze Stevie Winner for Best New Product or Service of the Year, within the “Business-to-Business Products: Computer Software Industry” category, honored by the IBA. Judged by nearly 300 executives around the world, winners will be honored during ceremonies at the 10th annual IBA awards banquet in Barcelona on October 14. This is the second year in a row that a Coveo solution has won Best New Product.
A Finalist for Best New Product, as honored by the ABA. Judged by more than 200 executives nationwide, winners will be announced at the September 16 ABA awards banquet.
A Finalist for Best New Technology Product from the Golden Bridge Business and Innovation Awards, encompassing the best innovations from every major industry in the world. Winners will be announced at a September 30 awards dinner and presentation in San Francisco.
To see the technology behind the accolades, view the Coveo for Salesforce video demo linked here.
Supporting Quotes:
Diane Berry, Senior Vice President, Marketing and Communication, Coveo: “During the past year, we’ve seen many organizations take notice of the power of unified indexing within the Salesforce environment. This enthusiasm for our approach to customer centricity has been echoed by many new customer and partners as well. Recognition from these organizations reinforces our goal to empower knowledge access. We’re continuing to evolve the solution to transform the way customer service is performed.”
About the Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. A fifth program, the Asia-Pacific Stevie Awards, will open for entries next month. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com, and follow the Stevie Awards on Twitter @TheStevieAwards. About the Golden Bridge Awards Golden Bridge Awards are an annual industry and peers recognition program honoring Best Companies of all types and sizes in North America, Europe, Middle-East, Africa, Asia-Pacific, and Latin-America, Best Products, Innovations, Management and Teams, Women in Business and the Professions, and PR and Marketing Campaigns from all over the world. Learn more about The Golden Bridge Awards at www.goldenbridgeawards.com.
About Coveo
Coveo makes companies more relevant and responsive to their customers, by providing technology that delivers in real time the most relevant, context-aware information for every employee and every customer. Coveo’s revolutionary Indexing and Insight Platform takes Knowledge Management to a new, more relevant level by securely connecting with and harnessing an organization’s big, fragmented data from any combination of cloud, social, and on-premise systems.
The Coveo Advanced Relevancy Engine injects the most relevant knowledge into the context of every user, focusing on three business areas to:
- Inject more relevant knowledge into customer service and sales interactions;
- Personalize online customer experiences within high-end websites;
- and Radically boost knowledge management initiatives by making the collective knowledge easily accessible & relevant, so that all employees can take the best actions.
Coveo is a strategic partner of several leading software companies such as Salesforce.com and Sitecore, and has been recognized as a visionary by Gartner in its 2013 Magic Quadrant. More than 2,000,000 users globally and more than 500 companies use Coveo to improve their businesses. Among Coveo customers are GEICO, Lockheed Martin, L’Oreal Switzerland, SunGard and YUM! Brands. For more information, visit www.coveo.com, follow us on the Coveo blog, LinkedIn, Twitter, Facebook and YouTube.
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For information:
Diane Berry
Coveo
418-263-1111 ext. 200
Office 908-627-5470
dberry@coveo.com